Small loans, few purchases
Home improvement made up 36.1% of its loans, refinances 29.3% and other purposes 28.4%. Purchases were just 6.3%. Its typical loan was $65,000, against $105,000 at similar lenders (credit unions making between half and twice as many loans), among the smallest of them. Home-improvement and other-purpose loans tend to be small, which may explain much of that.