Applications / Mortgage Analytics / Lenders / Pennsylvania / Customers Bank
Malvern, PA · State member bank · FRS · $24.9 billion assets · 328 loans in 2025
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328
loans originated, 2025
385
applications, 2025
14
states and territories
0
gaps bigger than at similar lenders
Our analysis, 2025
Customers Bank, based in Malvern, Pennsylvania, sends more of its home loans to poorer borrowers and majority-minority neighborhoods than any similar bank.
Low- and moderate-income (LMI) borrowers took 70.6% of its loans, and majority-minority neighborhoods 68.6%. At similar lenders, state member banks making between half and twice as many loans, the typical shares were 27.5% and 6.4%. No similar bank had higher shares on either measure.
Nearly a fifth of its loans, 18.9%, were insured by the Federal Housing Administration (FHA). The typical similar bank made none. Home purchases made up 73.5% of its lending, and its typical rate, 6.38%, was lower than at more than four in five of its peers.
Its loan count rose 4%, to 328, but the money it lent rose to $558.2 million from $333.8 million. Jumbo loans (those larger than the conforming limit) rose to 5.6% of the total from 4.0%. A few very large loans may account for much of the rise.
In Reading, where it ranks 24 of 365 lenders, its share fell to 1.1% from 1.5%. Its own loan count grew by 4%, while the whole market grew by 10%. It may be spreading its lending more widely: it entered Santa Maria-Santa Barbara and Charleston-North Charleston in 2025.
Similar lenders: same lender type, originations between half and twice the lender's in the data year. Written from the 2025 HMDA data and checked figure by figure against it.
FIG. 1 — LOANS ORIGINATED, 2018–2025
Originated means the loan was made: applications denied, withdrawn or not accepted are not counted. Customers Bank took 385 applications in 2025.
SOURCE: FFIEC HMDA, LOANS ORIGINATED (ACTION TAKEN: LOAN ORIGINATED)
FIG. 2 — PRODUCT MIX, 2025
Purchase 73.5% · Refinance 22.0% · Other 4.6%
Conventional 80.8% · FHA 18.9% · VA 0.3% · of 328 loans. Purchase: buying a home. Refinance: replacing an existing mortgage, including cash-out. FHA: insured by the Federal Housing Administration. VA: guaranteed by the Department of Veterans Affairs. Conventional: neither.
SOURCE: FFIEC HMDA 2025, LOANS ORIGINATED
Where it lends, 2025
| State | Loans | Share |
|---|---|---|
| Pennsylvania | 231 | 70.4% |
| New York | 63 | 19.2% |
| New Jersey | 11 | 3.4% |
| Delaware | 5 | 1.5% |
| California | 4 | 1.2% |
| Florida | 4 | 1.2% |
| Illinois | 2 | 0.6% |
| South Carolina | 2 | 0.6% |
| Connecticut | 1 | 0.3% |
| Maryland | 1 | 0.3% |
Largest metro areas, 2025
| Metro area | Loans |
|---|---|
| Reading | 111 |
| Philadelphia | 99 |
| New York-Jersey City-White Plains | 66 |
| Montgomery County-Bucks County-Chester County | 8 |
| Lakewood-New Brunswick | 4 |
| Allentown-Bethlehem-Easton | 3 |
| Scranton--Wilkes-Barre | 3 |
| Wilmington | 3 |
| Chicago-Naperville-Schaumburg | 2 |
| Dover | 2 |
Identifiers
| LEI (Legal Entity Identifier, the global company code HMDA has used since 2018) | 6UHRKD73G36IZYN3FC43 | 2018–2025 |
| RSSD (the Federal Reserve's identifier for banks and their parents) | 2354985 | 2004–2023 |
| Respondent ID (the HMDA filer code before 2018) | 22354985 | 2000–2017 |
Established 26 June 1997. Reported under HMDA 2000-2025.
Mergers, name changes, data editions and corrections: Customers Bank's data.
Customers Bank's data
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Customers Bank and its peers, 2018–2025: every application in the HMDA data, cleaned and corrected, as Parquet files, with the Jenner programs that made these pages.
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