Second in Pittsfield
It ranks 2 of 202 lenders in Pittsfield, behind Greylock Federal Credit Union, and has lent there since at least 1990. Its share fell from 16.7% to 11.4%. One possible reason is its reliance on purchases, which made up 78.4% of its lending; it has little refinance business to cushion a slow year for home buying. Which counties the loss came from is an open question.