Refinance and home-improvement lending
Refinances made up 40.0% of its loans and home improvement 34.8%; home purchases were 14.6%. Its typical loan was $165,000, against $105,000 at similar lenders (credit unions making between half and twice as many loans), larger than more than four in five. VA loans (guaranteed by the Department of Veterans Affairs) were 1.4%, small but higher than nearly all peers, which made almost none.