Small loans, few home purchases
Home purchases were only 22.6% of its loans; refinances were 36.8%, home improvement 19.2% and other purposes 21.4%. Its typical loan was smaller than at nearly all similar lenders (state member banks making between half and twice as many loans). Almost all its lending, 99.1%, was conventional, with 0.8% FHA (insured by the Federal Housing Administration) against 2.9% at peers.