For Black, Hispanic and Asian applicants, we look at how much more often Lakeview Loan Servicing turns them down than White
applicants: the gap. Then we compare that gap with the gap at similar lenders, for similar applications: the same
income, loan size, debt-to-income range, loan-to-value, loan type, kind of property and place.
"Bigger gap" means we are at least 99% sure the gap is bigger than at similar lenders. That is a reason to look
closer, not proof of discrimination. The public data has no credit scores and none of the documents a lender
reviews, and the kind of loans a lender makes can widen a gap for good reasons. Each result below gives the numbers
and the explanations they allow.
FIG. 1 — GAPS AGAINST SIMILAR LENDERS
Lakeview Loan Servicing's gap is bigger than at similar lenders for Hispanic refinance and Black refinance applicants.
Each dot compares Lakeview Loan Servicing's gap with the gap at similar lenders: at 1x they are the same, at 2x its gap is twice as large. A gap is how much more likely the group is to be turned down than White applicants. The line around each dot shows the range the true value probably lies in (95%). Amber: groups where we are at least 99% sure the gap is bigger.
SOURCE: FFIEC HMDA 2025; JENNER ANALYTICS NATIONAL DENIAL MODEL
Hispanic refinance
Lakeview Loan Servicing's gap for Hispanic refinance applicants is bigger than at similar lenders.
How sure we are that the gap is bigger than at similar lenders: over 99.9%.
Of the refinance applications it decided in 2025, it turned down 71% of 5,815 from Hispanic applicants and 50% of 21,376 from White applicants. The most common reason: the application was incomplete, given for 77% of the Hispanic applicants turned down and 79% of the White applicants turned down. Leaving out applications turned down as incomplete, it turned down 36% of Hispanic applicants and 17% of White applicants.
Most of Lakeview's business is refinancing loans it already collects payments on. It invites those borrowers to refinance, and many who start an application never finish it. Most of the applicants it turned down, Hispanic and White alike, were turned down because the application was incomplete.
Lakeview records every unfinished application as turned down, where other lenders may record it as closed without a decision. That makes its rates of turning people down look higher than other lenders'.
If Hispanic borrowers who start a refinance finish the paperwork less often, for example in documenting their income, a gap would follow even if Lakeview judged every finished application the same way. The public data does not say why an application was left unfinished.
Black refinance
Lakeview Loan Servicing's gap for Black refinance applicants is bigger than at similar lenders.
How sure we are that the gap is bigger than at similar lenders: over 99.9%.
Of the refinance applications it decided in 2025, it turned down 75% of 4,988 from Black applicants and 50% of 21,376 from White applicants. The most common reason: the application was incomplete, given for 74% of the Black applicants turned down and 79% of the White applicants turned down. Leaving out applications turned down as incomplete, it turned down 44% of Black applicants and 17% of White applicants.
Most of Lakeview's business is refinancing loans it already collects payments on. It invites those borrowers to refinance, and many who start an application never finish it. Three in four of the applicants it turned down, Black and White alike, were turned down because the application was incomplete.
Lakeview records every unfinished application as turned down. Lenders may instead record it as closed without a decision, and those do not count as turned down. Lakeview closed none that way in 2025, so its rates of turning people down look higher than other lenders' partly because of how it records unfinished applications.
That does not explain the whole gap. Even leaving out the incomplete applications, Lakeview turned down Black applicants more often than White applicants. The public data has no credit scores, which may differ between the groups who take up the offer to refinance.
FIG. 2 — REASONS FOR TURNING APPLICANTS DOWN, 2025
Why applications were turned down, beside White applicants at the same lender.
Each bar is 100% of the applications the lender decided for that group; the coloured part was turned down, split by the main reason the lender gave, and the rest were approved. Applications the applicant withdrew are not counted.
SOURCE: FFIEC HMDA 2025, FIRST REASON GIVEN
Applicants
Turned down: group
Turned down: White
How sure the gap is bigger
Result
Hispanic purchase
35%
20%
91.2%
Not clearly bigger
Hispanic refinance
71%
50%
over 99.9%
Bigger gap than at similar lenders
Black refinance
75%
50%
over 99.9%
Bigger gap than at similar lenders
Asian refinance
65%
50%
93.7%
Not clearly bigger
"How sure the gap is bigger": how sure we are that the lender's gap is bigger than at similar lenders. We call it bigger at 99% or more.
Not tested, too few applications: Black purchase, Asian purchase. A test needs, for that loan purpose, at least 100 decided applications from the group and from White applicants, with at least 20 of each turned down and 20 approved.